Data Deletion

Last updated: 11 October 2026 · Versión en español

Anyone can ask us to delete their data from Ronin 49's customer messaging platform. This page explains how, depending on your case. It is free and you do not need an account to ask.

The quickest way: email us

Send an email to contacto@roninfox.com with the subject “Data deletion request” and include:

• your name and the email or phone number you appear with on the platform;
• whether you are a client business, an agent or an end customer who messaged a business;
• if possible, the business name or the WhatsApp number involved.

We will reply with a confirmation code you can use to check the status of your request, and we will complete it within 30 days. If we cannot delete some data (for example, because the law requires us to keep it), we will tell you which data and why.

If you are a client business

1. Sign in to the portal as an administrator and go to Settings → WhatsApp → [number] → Disconnect.
2. On confirmation, the platform stops processing messages for that number, revokes and deletes the Meta access token and deactivates the inbox.
3. The conversation history is deleted within 30 days. Ask us for an export beforehand if you want to keep it.
4. To close the whole account (users, settings and business data), email us from the administrator's address.

You can also remove our access from Meta: in your business settings in Meta Business Suite (the WhatsApp account and its partners) or under Business Integrations in your Facebook settings, remove our app. When Meta notifies us, we delete the token and stop receiving messages for that number.

If you are an agent of a business

Ask your company's administrator to remove your user, or email us directly. We delete your profile and login data; messages you sent as an agent are part of the business's history and are governed by its decisions.

If you messaged a business on WhatsApp

The business you messaged controls those messages; we process them on its behalf. You can ask the business directly to delete them or email us: we will forward your request and help it comply. Deleting data from the platform does not delete the messages on your own phone or on WhatsApp's servers, which Meta manages under its privacy policy.

What is deleted

• Conversations, messages and attachments stored on the platform.
• Contact details (phone number and profile name).
• Access tokens and WhatsApp Business Account identifiers.
• Users and agent data.

Backups are overwritten in 30-day cycles. We keep only what the law requires (for example, invoices) and a minimal record that we handled your request. More details in our Privacy Policy.